Managing Resistance

Managing Resistance

How often does a customer say “yes” the first time you ask for the sale? Frequently, customers will voice objections. It’s your job to manage that resistance—and these tools will tell you how:

  • Thorough Addressing Customer Concerns in F&I (PDF)
  • Quick Addressing Customer Concerns in F&I (PDF)
  • Overcoming Objections to Leasing (PDF)
  • The Two Most Common Customer Objections to Leasing (VIDEO)  
  • Putting Process Into Practice Sales Process Guide (PDF)