Follow-Up

Follow-Up

According to Walker Information, by the year 2020, the main differentiator between brands will not be price. It won’t even be product. It will be the customer experience. Are you prepared to deliver a customer experience that will keep you ahead of your competition? These resources will help you:

  • NEW! 2017 Hyundai Best Practices: Following Up with the Customer (PDF)
  • SSI: Opportunities for Improvement (PDF)
  • Dealer Treatment: Best Practices (PDF)
  • A Customer-Focused Purchase Process (Video)
  • Putting Process Into Practice Sales Process Guide (PDF)
  • World-Class Customer Experience (Review Web Course)
  • Conveying Honesty and Building Trust (Review Web Course)
  • Connecting to Service (Review Web Course)
  • Building Sales with the Premium Advantage (Review Web Course)
  • Unlocking the Secrets of Hyundai Mystery Shoppers (Review Web Course)
  • Satisfying and Selling for Managers (Review Web Course)
  • Being the One People Want (Video)