Customer Experience

Customer Experience

According to Walker Information, by the year 2020, the main differentiator between brands will not be price. It won’t even be product. It will be the customer experience. Are you prepared to deliver a customer experience that will keep you ahead of your competition? These resources will help you:

  • NEW! 2017 Hyundai Best Practices: Treating Customers Professionally (PDF)

  • NEW! 2017 Hyundai Best Practices: Ensuring a Timely Purchase Experience (PDF)

  • Dealer Treatment: Best Practices (PDF)

  • A Customer-Focused Purchase Process (Video)
  • Putting Process Into Practice Sales Process Guide (PDF)
  • Being the One People Want (Video)